TribeCX Power Podcast

TribeCX hears what Masterbrand are doing to put CX first during a crisis

June 12, 2020

Senior Vice President of Customer Experience at Masterbrand, Billie Jo Timm, speaks to David Hicks at TribeCX on how Masterbrand are putting CX first in the current climate.

TribeCX delves deeper into how Masterbrand have transformed their CX with the help of customers, strong listening and utilising cross-functional teams, the 'Do Now', 'Do Next', 'Do Later' opportunities and how they are seeking feedback from their clients to do better with their CX.

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