Top CX tips to meet customer expectations for airlines and travel industry, post-covid.

Mark P. Mitchell, CX advisor at TribeCX with over 33 years on the frontline with American Airlines, provides his five CX tips for airlines and the travel industry as things start to get back to a 'new normal' post-covid.

Creating a new passenger experience, do they know what to expect? Remember, it's not just you putting your company through the review, your customers are doing it too. They are watching... Can you meet their expectations?